Our Shipping Philosophy
Just as we curate our Base Layers, Helmets, and Backpacks for uncompromising performance, we’ve curated our shipping options for clarity and reliability. We cut through the confusion of logistics to offer you straightforward, value-driven choices that align with our mission: equipping every adventure with exceptional value.
Global Reach, Local Care: We proudly serve our dedicated community of active enthusiasts worldwide. Please note that while we ship globally, delivery to some remote areas in Asia and other select regions may be limited. Our team works diligently to expand our reach to serve more adventurers every day.
Choose Your Delivery Speed
Select the option that best fits your adventure timeline. All orders are processed and prepared for shipment within 1-2 business days.
Carrier: DHL or FedEx
Cost: $12.95 (flat rate)
Delivery Timeline: 10-15 business days after dispatch.
Ideal For: Adventurers who want a great balance of speed and value. This reliable, trackable service gets your gear to you efficiently, so you can spend less time waiting and more time planning your next descent or hike.
Carrier: EMS
Cost: FREE on all orders over $50.
Delivery Timeline: 15-25 business days after dispatch.
Ideal For: Savvy planners stocking up on Baselayers, Casual Layers, or Accessories. Embrace our “Shop more, spend less” ethos—build your versatile wardrobe and let your gear arrive without any shipping cost.
Orders under $50 will incur a calculated shipping fee at checkout.
Order Processing & Tracking
- Order Confirmation: You’ll receive an email confirmation immediately after placing your order.
- Processing: Our warehouse team meticulously prepares your order within 1-2 business days.
- Shipment Notification: Once your order is on its way, we’ll send you a tracking number via email so you can follow its journey from our door to yours.
- Delivery: Please ensure someone is available to receive the package. Carriers may require a signature.
Our Commitment to You
Our delivery promise reflects our core values: Seamless Versatility and Accessible Expertise. Just as our 686 Exploration Hoodie transitions from slope to street, our shipping options are designed to fit your life. We provide clear information—no hidden fees, no confusing terms—so you can make a confident decision, just like when choosing between MIPS and WaveCel helmet technology.
We partner with world-class carriers (DHL, FedEx, EMS) to ensure your high-performance gear from brands like Patagonia, The North Face, Giro, and Smith arrives safely and ready for action.
Need Help With Your Order?
Our customer service team is here to support your journey, from peak to street.
Email: [email protected]
Physical Address: Buckmans Store | 2034 Mattson Street, Portland, US 97232
Have questions about delivery times for your specific region? Contact us—we’re your partner in adventure.
Contact Our Support TeamEasy Returns & Exchanges
Confidence in your gear is paramount. If anything isn’t perfect, we offer a straightforward 15-day return policy from the date you receive your items. Visit our Returns & Exchanges page for full details on how to initiate a return.