Welcome to the Buckmans Store FAQ page. Here, we’ve compiled answers to the most common questions about our gear, shipping, returns, and more. Just like our curated selection of performance layers and accessories, we aim to provide clear, reliable information to equip your adventure with confidence.

About Buckmans Store & Our Products

1. Who is Buckmans Store for?
Buckmans Store is crafted for active enthusiasts who value performance, versatility, and style. Our target adventurers include:
  • Snowboarders & Outdoor Athletes: Seeking high-performance baselayers, helmets, and technical gear.
  • Urban Explorers & Casual Adventurers: Looking for versatile pieces like our 686 Exploration Hoodie that transition from slope to street.
  • Value-Conscious Planners: Savvy shoppers stocking up on essential layers, accessories, and bags for their next trip.
  • Global Adventurers: While we ship worldwide, our core community thrives on reliable gear for mountain treks, backcountry trips, and city journeys.
2. What is the style and ethos of Buckmans Store?
Our store embodies Seamless Versatility and Accessible Expertise. Think of us as your knowledgeable, reliable partner in adventure. Our style is straightforward, performance-driven, and free of unnecessary complexity—mirroring the clean functionality of our products. We cut through the noise to offer exceptional value, just like our curated collections of Base, Mid & Casual Layers.
3. What brands and product types do you specialize in?
We focus on high-performance gear from trusted brands like Patagonia, The North Face, Giro, and Smith. Our product range is deeply curated around core adventure categories:
  • Technical Apparel: Specialized Baselayers (Tops & Bottoms), Mid Layers, and versatile Casual Layers.
  • Essential Gear: Helmets (featuring MIPS and WaveCel technology), Backpacks (including hydration-ready options), Bags, and Belts.
  • Adventure Accessories: A wide range of accessories to complete your kit.
Every product is selected for its uncompromising performance and value.

Ordering, Payment & Account

4. What payment methods do you accept?
We accept all major credit cards and secure online payment methods:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are processed securely.
5. Do you ship to my country?
We proudly offer global shipping to our community of adventurers worldwide. However, please note that delivery to some remote areas in Asia and other select regions may be limited or unavailable. We are constantly working to expand our reach. If you have a specific question about your location, please contact our support team.
6. I haven’t received my order confirmation email. What should I do?
Order confirmations are sent automatically upon successful order placement. Please first check your spam or junk folder. If you still can’t find it, please contact us at [email protected] with your full name and order details, and we’ll resend it promptly.

Shipping & Delivery

7. What are my shipping options and costs?
We offer two clear, reliable shipping options to fit your adventure timeline:
Standard Shipping (Most Popular)
Carrier: DHL or FedEx
Cost: Flat rate of $12.95
Timeline: 10-15 business days after dispatch (plus 1-2 business days for order processing).
Ideal for adventurers seeking the best balance of speed and value.
Free Shipping
Carrier: EMS
Cost: FREE on all orders over $50. Orders under $50 will incur a calculated shipping fee at checkout.
Timeline: 15-25 business days after dispatch (plus 1-2 business days for order processing).
Ideal for savvy planners stocking up on gear—our “Shop more, spend less” option.
8. How long does order processing take?
All orders are meticulously prepared by our warehouse team within 1-2 business days before being handed over to the carrier. You will receive a shipment notification with a tracking number once it’s on its way.
9. How can I track my order?
Once your order is dispatched, we’ll send you a shipment notification email containing your tracking number and a link to the carrier’s tracking page. You can follow your gear’s journey from our door to yours.
10. What happens if no one is home to receive the delivery?
Our carriers (DHL, FedEx, EMS) may require a signature. Please ensure someone is available to receive the package. Carriers will typically leave a notification card with instructions for rescheduling delivery or picking up the package from a local depot if the first attempt is unsuccessful.
11. Why is my delivery taking longer than the estimated timeframe?
Delivery times are estimates. While we partner with world-class carriers, factors outside our control—such as customs processing, local postal delays, or extreme weather events—can occasionally affect delivery. We appreciate your patience and understanding. You can always use your tracking number for the most current status.

Returns, Exchanges & Support

12. What is your return policy?
Confidence in your gear is paramount. We offer a straightforward 15-day return policy from the date you receive your items. Items must be in original, unworn, and resalable condition with all tags attached.
Please visit our dedicated Returns & Exchanges page for full details on how to initiate a return, including any item-specific conditions.
13. How do I contact customer service?
Our team is your partner in adventure, from peak to street. We’re here to help!
  • Email: [email protected]
  • Physical Address: Buckmans Store | 2034 Mattson Street, Portland, US 97232
For questions about delivery times to your specific region or any other concerns, don’t hesitate to reach out.

Need more help? Our commitment is to provide clear information and accessible expertise. If your question wasn’t answered here, please contact our support team. We’re dedicated to equipping every adventure with performance, safety, and style.

Thank you for trusting Buckmans Store with your gear needs.

Please note: Product availability, shipping details, and policies are subject to change. The information on this page was accurate as of our last update. For the most current information, please refer to the relevant pages on our website.