Privacy Policy

At Buckmans Store, your privacy is as essential as the gear we trust on our adventures. Just as we meticulously select performance baselayers and reliable backpacks, we approach your personal data with the same commitment to security, transparency, and functionality. This Privacy Policy outlines how we collect, use, protect, and share information when you visit snowboardinggearus.com or make a purchase from our global community of snowboarders, outdoor athletes, urban explorers, and value-conscious adventurers.

1. Information We Collect

We collect information to provide you with a seamless, secure, and personalized experience—whether you’re stocking up on Base, Mid & Casual Layers, selecting a Backpack with Hydration, or browsing our Accessories.

Information You Provide Directly:

• Contact & Account Details: Name, email address, shipping/billing address, phone number when you create an account, make a purchase, or contact our support team at [email protected].
• Payment Information: Credit/debit card details (processed securely via PCI DSS-compliant gateways), PayPal email, or other digital wallet information. We do not store full card details on our servers.
• Order Details: Products purchased (e.g., Baselayer – Tops, Bags, Belts), size/color preferences, and transaction history.
• Communications: Records of your inquiries, feedback, or support requests.

Information Collected Automatically:

• Device & Browsing Data: IP address, browser type, operating system, device identifiers, and referring URLs.
• Usage Data: Pages viewed, time spent on site, click patterns, and navigation through our menu categories (e.g., Accessories, Backpacks, Baselayer – Bottoms).
• Location Data: Generalized location (country/region) derived from your IP address to determine product availability and shipping options.

2. How We Use Your Information

Your data fuels our mission to deliver reliable, performance-driven service—mirroring the precision of our technical apparel.

• To Process & Fulfill Orders: To complete your purchase, arrange worldwide shipping (excluding limited remote areas), send order confirmations, and provide customer support.
• To Secure Transactions: To implement fraud monitoring, verify payments, and maintain PCI DSS compliance—akin to the safety standards of our MIPS and WaveCel helmets.
• To Improve Your Experience: To optimize website functionality, personalize product recommendations (e.g., suggesting Baselayers for backcountry trips), and streamline navigation.
• To Communicate: To send service updates, shipping notifications (including clear 10-25 day timelines), and respond to your inquiries. We only send marketing communications with your explicit consent.
• To Comply with Laws: To meet legal obligations, enforce our policies, and protect the rights and safety of our community.

3. Data Sharing & Disclosure

We treat your data like essential gear—we don’t share it unnecessarily. We only disclose information in the following circumstances:

• Service Providers: Trusted partners who assist with payment processing (e.g., PayPal, card gateways), shipping, IT services, and fraud prevention—all bound by strict confidentiality agreements.
• Legal Compliance: If required by law, regulation, legal process, or governmental request.
• Business Transfers: In connection with a merger, sale, or acquisition of all or part of our business (you will be notified of any change in ownership).
• With Your Consent: For any other purpose disclosed to you at the time of collection.

We do not sell your personal information to third parties.

4. Data Storage & Security

Your security isn’t an accessory—it’s built into our infrastructure.

• Storage: Data is stored on secure servers located in the United States and other jurisdictions with adequate data protection measures. We retain information only as long as necessary for business, legal, or tax purposes.
• Protection Measures: We employ SSL encryption (like the reliability of our waterproof baselayers), PCI DSS compliance, 24/7 fraud monitoring, and strict access controls.
• No Storage Policy: We do not store sensitive payment information on our systems. All card data is handled by secure, compliant payment processors.

5. Your Rights & Choices

You have control over your data, just as you have choice in your gear selection.

• Access & Correction: You can review and update your account information by logging into your Buckmans Store account.
• Data Deletion: You may request deletion of your personal data, subject to legal obligations.
• Marketing Opt-Out: Unsubscribe from promotional emails via the link in any email or by contacting us.
• Do Not Track: Our site does not alter its data collection practices in response to “Do Not Track” signals.
• International Rights: Depending on your location (e.g., GDPR for European adventurers, CCPA/CPRA for California residents), you may have additional rights regarding access, portability, and objection to processing.

6. Cookies & Tracking Technologies

We use cookies—small data files—to enhance your browsing experience, much like how we fine-tune our product categories for easy navigation.

• Purpose: To remember your preferences, analyze site traffic (e.g., interest in Backpacks with Hydration vs. Baselayer collections), and facilitate secure checkout.
• Control: You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect site functionality.
• Third-Party Analytics: We may use tools like Google Analytics to understand how adventurers interact with our site. These providers have their own privacy policies.

7. International Data Transfers

As a global brand serving adventurers worldwide (with limited exceptions in remote areas), your data may be transferred to and processed in countries outside your own. We ensure such transfers comply with applicable laws and use safeguards like standard contractual clauses where needed.

8. Children’s Privacy

Buckmans Store is not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements—just as we update our gear collections. The “Last Updated” date at the top will indicate revisions. Continued use of our site after changes constitutes acceptance of the updated policy.