At Buckmans Store, we equip adventurers with performance-driven gear—from technical Baselayers to reliable Backpacks with Hydration. We stand behind our products with the same commitment to quality and reliability that you expect on the mountain, trail, or urban exploration. If your gear doesn’t meet your expectations, our straightforward returns and exchanges process is designed for clarity and ease.

🔄 Key Policy Summary

  • Return Window: 15 days from the delivery date.
  • Condition: Items must be unworn, unwashed, with original tags and packaging.
  • Process: Initiate via email, ship to our Portland facility.
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal).
  • Processing Time: 5-10 business days after we receive your return.
  • Shipping Costs: Return shipping is the customer’s responsibility unless the item is faulty.

Our Return & Exchange Philosophy

Just as we meticulously curate our Base, Mid & Casual Layers and Accessories for optimal performance, we’ve crafted this policy to be transparent, functional, and respectful of your time—whether you’re a snowboarder testing gear in backcountry conditions or an urban explorer seeking value-conscious reliability.

Step-by-Step Return/Exchange Process

1
Initiate Your Request

Within 15 days of delivery, email our support team at [email protected] with your order number and details about the item (e.g., Baselayer – Tops, Medium, Navy) and whether you desire a refund or exchange. Use the template below to ensure we have all necessary information.

2
Prepare Your Item

Ensure the product is in original, saleable condition:

  • Unworn, unwashed, and free of odors or damage.
  • All original tags, labels, and packaging intact.
  • Including any original accessories (e.g., stuff sacks for Bags, hydration bladders for Backpacks with Hydration).
3
Ship Your Return

After receiving our Return Authorization (RA) number and instructions, securely package the item and ship to:

Buckmans Store Returns
2034 Mattson Street
Portland, US 97232

We recommend using a trackable service (like DHL, FedEx, or EMS) and retaining your proof of postage. Return shipping costs are the customer’s responsibility unless the return is due to our error or a defective product.

4
Inspection & Processing

Our gear specialists will inspect the returned item upon arrival (typically within 3-5 business days of receipt). Once approved, we will process your refund or initiate your exchange.

Refund Timeline & Method

Refunds are issued to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal).

  • Processing Time: 5-10 business days after we approve your return.
  • Bank/Card Provider Timing: Depending on your financial institution, it may take an additional 3-10 business days for the refund to appear on your statement.
  • Exchanges: If exchanging for a different size/color (subject to availability), we will ship the new item via your chosen shipping method (Standard or Free Shipping) once the return is approved. You will be notified with tracking information.

Return Request Email Template

Copy, paste, and fill out the template below to ensure a swift and accurate process.

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Buckmans Store Support Team, I would like to request a return/exchange for an item from my recent order. Order Number: [Please provide] Product Name: [e.g., Baselayer – Tops, Backpack with Hydration] Size/Color/Configuration: [e.g., Medium, Black, 20L] Reason for Return/Exchange: [e.g., Size exchange, change of mind, etc.] Preferred Resolution: [Refund to original payment method / Exchange for (specify product/size/color)] I confirm the item is unworn, unwashed, and includes all original tags and packaging. Please provide the Return Authorization number and any specific instructions. Sincerely, [Your Full Name] [Your Email Address] [Your Shipping Address]

⚠️ Important Exceptions & Non-Returnable Items

To ensure the safety and hygiene of our global community of adventurers, the following cannot be returned or exchanged unless they arrive defective or damaged:

  • Baselayer – Bottoms & Baselayer – Tops (for hygiene reasons, if the hygiene seal is broken or tags removed).
  • Any item that shows signs of wear, washing, or damage not present at original shipment.
  • Items purchased as final sale or clearance (will be clearly marked at purchase).
  • Personalized or custom-made products.

This policy mirrors our commitment to community safety, akin to the precise standards of our MIPS and WaveCel helmet technology.

International Returns (Global Adventurers)

We serve snowboarders, outdoor athletes, and value-conscious adventurers worldwide (excluding limited remote areas). International customers are responsible for:

  • Return shipping costs and any customs/duties incurred on the return shipment.
  • Ensuring the return package is clearly marked as “RETURNED GOODS” to avoid additional import taxes.
  • Using a trackable international service (DHL, FedEx, or EMS recommended).

Refunds for international orders will be issued in USD to the original payment method, minus any original shipping costs (unless the return is due to our error).

Need Assistance? Your Support Team Awaits

Questions about returns, exchanges, or our gear? Reach out—we’re your partners in adventure.

Email: [email protected]
Address: 2034 Mattson Street, Portland, US 97232
Website: www.snowboardinggearus.com

We aim to respond to all inquiries within 10-15 business days, mirroring the reliability of our global shipping timelines.

Buckmans Store: Performance gear for snowboarders, outdoor athletes, urban explorers, and value-conscious adventurers worldwide.
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