Our Commitment to Your Journey
At Buckmans Store, we understand that your gear is more than just equipment—it’s your partner on the mountain, the trail, and in urban exploration. Just as we meticulously curate our Base, Mid & Casual Layers, Backpacks with Hydration, and technical Accessories, we’ve engineered our shipping and returns process to be as reliable and performance-driven as the products we sell. Whether you’re a snowboarder testing limits or a value-conscious explorer, our policies are built with clarity, respect for your time, and unwavering support.
Shipping Information
We ship globally to adventurers everywhere (excluding limited remote areas). Our processing and delivery timelines are designed for predictability.
Order Processing & Delivery Timeline
Order Processing: 1-2 business days after payment confirmation.
Shipping Options:
- Standard Shipping (USD $12.95): Shipped via DHL or FedEx. Delivery within 10-15 business days after dispatch.
- Free Shipping: Available on orders over USD $50. Shipped via EMS. Delivery within 15-25 business days after dispatch.
You will receive a tracking notification once your order is on its way to you.
Returns & Exchanges: The Gear Guarantee
We stand behind our products. If your gear doesn’t meet your expectations, our straightforward process ensures a resolution that honors your adventure.
Key Policy Summary
- Return Window: 15 days from the delivery date.
- Condition: Items must be unworn, unwashed, with all original tags, labels, and packaging intact.
- Process: Initiate via email, then ship to our Portland facility with an RA number.
- Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal).
- Processing Time: 5-10 business days after we receive and approve your return.
- Shipping Costs: Return shipping is the customer’s responsibility unless the item is faulty or we made an error.
Step-by-Step Return/Exchange Process
Within 15 days of delivery, email our support team at [email protected]. Include your order number, product details (e.g., Baselayer – Tops, Medium, Navy), and whether you want a refund or exchange. Use the template below for clarity.
Ensure the product is in original, saleable condition:
- Unworn, unwashed, free of odors or damage.
- All original tags, labels, and packaging must be intact.
- Include all accessories (e.g., stuff sacks for Bags, hydration bladders for Backpacks with Hydration).
After receiving your Return Authorization (RA) number and instructions, securely package the item and ship to:
Buckmans Store Returns
2034 Mattson Street
Portland, US 97232
We strongly recommend using a trackable service (DHL, FedEx, or EMS) and retaining your proof of postage.
Our gear specialists inspect returned items upon arrival (typically within 3-5 business days of receipt). Once approved, we process your refund or initiate your exchange immediately.
Refund Timeline & Method
- Method: Refunds are issued to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal).
- Our Processing: 5-10 business days after we approve your return.
- Bank/Card Provider Timing: Depending on your financial institution, it may take an additional 3-10 business days for the refund to appear on your statement.
- Exchanges: If exchanging for a different size/color (subject to availability), we will ship the new item via your chosen shipping method once the return is approved. Tracking information will be provided.
Return Request Email Template
Copy, paste, and fill out this template to ensure a swift process.
Subject: Return/Exchange Request – Order #[Your Order Number]
Body:
Dear Buckmans Store Support Team,
I would like to request a return/exchange for an item from my recent order.
Order Number: [Please provide]
Product Name: [e.g., Baselayer – Tops, Backpack with Hydration]
Size/Color/Configuration: [e.g., Medium, Black, 20L]
Reason for Return/Exchange: [e.g., Size exchange, change of mind, etc.]
Preferred Resolution: [Refund to original payment method / Exchange for (specify product/size/color)]
I confirm the item is unworn, unwashed, and includes all original tags and packaging.
Please provide the Return Authorization number and any specific instructions.
Sincerely,
[Your Full Name]
[Your Email Address]
[Your Shipping Address]
Important Exceptions & Non-Returnable Items
To ensure the safety and hygiene of our global community of adventurers, the following items cannot be returned or exchanged unless they arrive defective or damaged:
- Baselayer – Bottoms & Baselayer – Tops (for critical hygiene reasons, if the hygiene seal is broken or tags are removed).
- Any item that shows signs of wear, washing, or damage not present at original shipment.
- Items purchased as final sale or clearance (clearly marked at purchase).
- Personalized or custom-made products.
This policy reflects our commitment to community safety, upholding standards as precise as the technology in our performance gear.
Baselayer Baselayer – Bottoms Baselayer – Tops (Hygiene-sensitive items)
For Our Global Adventurers (International Returns)
We serve adventurers worldwide. International customers are responsible for:
- Return shipping costs and any customs/duties incurred on the return shipment.
- Clearly marking the return package as “RETURNED GOODS” on customs forms to avoid additional import taxes.
- Using a trackable international service (DHL, FedEx, or EMS recommended).
Refunds for international orders will be issued in USD to the original payment method, minus any original shipping costs (unless the return is due to our error).
Need Assistance? Your Support Team Awaits
Questions about returns, exchanges, or our gear? Reach out—we’re your partners in adventure.
Email: [email protected]
Address: 2034 Mattson Street, Portland, US 97232
Website: www.snowboardinggearus.com
We aim to respond to all inquiries within 10-15 business days, mirroring the reliability you expect from us.